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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic
Details

Topic 1

Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

Topic 2

Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

Topic 3

Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM
B. SAP Successfactors
C. SAP Customer Data Cloud
D. SAP Analytics Cloud

Answer: A,C,D

NEW QUESTION # 24
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Sales Cloud Version 2
B. SAP Customer Data Cloud
C. SAP Customer Data Platform
D. SAP Emarsys

Answer: A

NEW QUESTION # 25
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Business process analysis is available out-of-the-box.
B. SAP Integration Suite is available to integrate applications.
C. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
D. SAP Build can be used to create custom apps.
E. Al capabilities empower sales & marketing analysts to accelerate decisions.

Answer: B,D,E

NEW QUESTION # 26
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Lower customer acquisition costs
B. Increased profitability
C. Optimize buying lifecycle
D. Improved customer satisfaction and retention
E. Innovate and stay ahead

Answer: A,B,C

NEW QUESTION # 27
Which feature is available in SAP Commerce Cloud?

A. Management for intercompany sales processes
B. Case processing with registered products
C. Product catalog
D. Bounce management for new prospects

Answer: C

NEW QUESTION # 28
......

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